Returns

Can I return my order for a refund?
Yes you can, simply let us know within five working days on receipt of goods. We are more than happy to offer you a full refund or an exchange for credit excluding delivery and handling charges as these are non refundable. Please address your package (including your receipt) to

Attn: Returns,
43 Depot Street,
Rotorua,
New Zealand

For your protection, we strongly recommend that you return your order with an insured mail service and keep the receipt for your records. We are not responsible for lost return shipments. All refunds will be credited in New Zealand dollars. Refunds can only be made to the original method of payment (e.g if you paid with Afterpay, we can only refund to Afterpay). We cannot refund to a different payment method.

Will I be charged for returning an order?

Can I return earrings?