FAQs

Here are some of the answers to our most asked questions. If you can't find the answer you were hoping for, please get in touch with us: customercare@formery.nz.

What payment methods do you accept?

Can I change my browsing currency?

Where are your products made?

How are your products packaged?

Will my necklace come with a chain?

Can I return my order for a refund?

How do I track my order?

I've not received my order. What do I do?

Do I need to sign for my order?

When will my order ship?

I'm not in NZ. Will I be charged customs or duty fees?

What are your shipping speeds and costs?

Which countries do you deliver to?

Can I cancel my order?